Terms of Service

Effective August 28, 2026. Last updated September 10, 2026.

This website, ramirezhospitality.com (the "Site"), is owned and operated by Ramirez Hospitality Group ("RHG," "we," or "us"). By using the Site, including starting a chat, submitting a form, or booking a call, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms, our Privacy Policy, and any additional terms that apply to specific services. If you do not agree, please do not use the Site.

SMS messaging terms and compliance

1. Program description

This messaging program sends appointment confirmations, reminders, follow-up communications, and customer support messages to hotel owners and operators who have contacted Ramirez Hospitality Group and have explicitly opted in to receive SMS notifications. Opt-in is collected on ramirezhospitality.com through the opt-in form on our booking pages and through the chat widget, where you provide your mobile number and check an unchecked box explicitly agreeing to receive text messages before submitting. The form has a separate checkbox for marketing and promotional messages; those are sent only if you checked it. You may also opt in verbally during a consultation call. Consent is not a condition of any purchase or engagement.

2. Cancellation instructions

You can cancel the SMS service at any time. Simply text STOP to the number that sent you the message. We will confirm your unsubscribe status by SMS. After that confirmation you will no longer receive text messages from us. To rejoin, opt in again as you did initially and we will resume.

3. Support information

If you experience issues with the messaging program, reply HELP for assistance, or contact us directly at [email protected] or 760-969-9249 during business hours.

4. Carrier liability

Carriers are not liable for delayed or undelivered messages.

5. Message and data rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your inquiry and appointment schedule. For questions about your text or data plan, contact your wireless provider.

6. Supported carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, and most regional carriers.

7. Age restriction

You must be 18 years or older to participate in our SMS program.

8. Privacy

How we handle your phone number and opt-in record is described in our Privacy Policy. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

General terms

Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms. We reserve the right to change these Terms or to impose new conditions on use of the Site from time to time, in which case we will post the revised Terms on this page. By continuing to use the Site after we post changes, you accept the Terms as modified.

What this Site is

The Site is a marketing and client-acquisition resource for RHG's hospitality consulting practice. Browsing the Site, starting a chat, submitting an inquiry, or booking The Modern Hotel Audit does not by itself create a client relationship or any obligation on either side. A consulting engagement, including The Modern Hotel Audit itself, begins only once we have spoken and agreed on scope, in writing where a paid engagement is involved. No purchases are made through the Site.

Figures, case studies, and estimates are illustrative

Property scores, dollar figures, revenue lifts, feasibility ranges, and valuation approaches described on this Site, including the published case studies (for example, The Lincoln, Marfa), reflect specific engagements, publicly available information, or general industry methodology at a point in time. They are shown to illustrate how we work and are not a guarantee, appraisal, projection, or professional valuation for any other property. Actual results for any hotel depend on facts specific to that property and market. Nothing on this Site is financial, investment, legal, tax, or appraisal advice; where a decision has real money behind it, get independent professional advice in addition to anything discussed with us.

Acceptable use

• Use the Site only for lawful purposes and only to make genuine inquiries.
• Do not attempt to scrape, reverse-engineer, or overload the Site, the chat widget, or any form on it.
• Do not submit false or misleading information. Automated and abusive submissions are filtered and may be discarded without notice.

Intellectual property rights

Our limited license to you

The Site and all materials available on it are the property of Ramirez Hospitality Group, its founder Adam Ramirez, or our licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, sell, create derivative works from, exploit, or distribute any material from the Site. You may download or print one copy of individual pages for your own non-commercial use, provided you keep all copyright notices intact. To ask permission for anything else, email [email protected].

Your license to us

By submitting material to us through the Site, the chat widget, or other digital channels (for example, comments, testimonials, photos, or documents), you represent that you own the material or have the necessary permissions, and you grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, reproduce, distribute, and display that material in connection with our services. Confidential client data shared during an engagement is governed by that engagement's agreement, not by this license.

Third-party links and services

The Site links to and embeds services we don't control, including Google Calendar for scheduling and LeadConnector for the chat widget, forms, and text messaging. Our linking to or embedding a third-party service does not imply endorsement. Your use of those services is governed by their own terms and privacy policies. See our Privacy Policy for how information moves between this Site and those services.

Disclaimers and limitation of liability

The Site and its content are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose, and Ramirez Hospitality Group is not liable for any decision made in reliance on information published on this Site outside the scope of a signed engagement. You agree to indemnify and hold harmless Ramirez Hospitality Group, its affiliates, and their respective officers, agents, and employees from any claims, damages, liabilities, costs, and expenses arising out of your breach of these Terms.

Client portal access

If we provide you with login credentials to a client portal as part of an engagement, you agree to provide accurate information, to keep your credentials confidential, and to be responsible for activity under your account. If you suspect unauthorized use, notify us immediately at [email protected].

Termination

We reserve the right to terminate or suspend your access to the Site or the messaging program, without notice, if we determine that you have violated these Terms or engaged in conduct we deem inappropriate or unlawful.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in Riverside County, California.

Changes to these Terms

We may update these Terms from time to time. The latest version will always be available on this page with its effective date.

Contact

Questions about these Terms:
Ramirez Hospitality Group
Phone: 760-969-9249
Email: [email protected]
Website: ramirezhospitality.com
351 E Via Carisma, Palm Springs, CA 92264

By using our website and services, you consent to these Terms of Service.